Frequently asked questions

Everything you need to know before getting started.

Clear answers to the most common questions about how Ntros works, how trust and privacy are handled, and what the experience looks like for homeowners and service professionals.

Can't find your answer?

If something isn't covered here, reach out directly through our contact page. We respond to every inquiry personally.

Product basics

What is Ntros?
Ntros helps homeowners describe what's happening, find pros who fit the job, and see when someone they know is connected to them.
Is Ntros a social network?
No. Ntros only uses people you know to help you evaluate businesses and request warm introductions when useful. There is no feed, no followers, and no public browsing of other users.
How does search ranking work?
Fit comes first — how well a pro fits what you actually need. From there, Ntros looks at practical signals like service focus, location, availability, people you know, and follow-through. Paid placement does not control the order.
Is Ntros free to use?
Yes. Searching for services, viewing results, and communicating with pros is free for homeowners. We don't charge consumers for using Ntros.

Trust, introductions & contacts

What does 'people you know' mean?
If someone you know is affiliated with a business — and visibility settings allow it — you'll see that familiar connection on the business card or detail view.
Can I request an introduction?
When someone you know may be able to introduce you to a pro, you can request a warm introduction. Possibly earning you their experience with that pro in the process.
Will I see where people I know work?
Only if visibility settings allow it. Business settings, affiliation visibility, and personal profile visibility all apply — the most private setting always wins.
Can people I know override quality in search results?
No. People you know can add confidence; they do not replace fit. A weak option cannot rise to the top just because you know someone there.
Do I have to sync my contacts?
No. You can use Ntros without syncing contacts. Contact syncing is optional and only helps surface businesses connected to people you already know.
Will businesses see my phone number?
No. All initial communication happens within the app. Your personal phone number and email remain hidden until you explicitly choose to share them.

For businesses

How do I list my business?
Create or claim your business within the app, add your services and specialties, and invite your team members. Clear service information improves how often you fit relevant homeowner searches.
Can my business hide employees?
Yes. Businesses can control whether employees appear publicly. Individual team members can also independently control how they appear. The most private setting always takes effect.
Can we message as the business instead of individual employees?
Yes. Messaging identity can be configured so conversations reflect your business identity. You have control over whether messages are attributed to individual team members or sent under the business name.
How do I stand out to homeowners?
Focus on what helps homeowners understand your business: clear service offerings, accurate coverage areas, team information, and reliable follow-through. Ntros rewards fit and real relationships — not ad spend.

Availability & getting started

Is Ntros available in my area?
Providers can join from anywhere. Homeowner access is rolling out city by city; send us your city and we'll follow up with availability information.
What types of services are available?
Ntros covers home and trade services including electrical, plumbing, HVAC, roofing, general contracting, landscaping, painting, cleaning, and more. The platform is expanding to additional categories over time.
How do I get started?
Download the app or reach out through our contact page. Create an account, optionally sync your contacts, and describe what you need in plain language.

Still have questions?

We’re happy to answer directly.

Reach out through our contact page and we’ll follow up personally with whatever you need to know.

Ready to try it?

Find the right pro through people you know.

Whether you are a homeowner looking for reliable help or a professional ready to grow on reputation, Ntros is built for you.