Legal

Terms of Service

Effective Date: June 17, 2026 · Version 3.1.0

These Terms of Service (“Terms”) govern your access to and use of Ntros, including our mobile applications, websites, web applications, APIs, software, search features, business profiles, provider profiles, messaging tools, quote tools, review features, contact-matching features, recommendation tools, collections, shared links, notifications, and related services (collectively, the “Platform”).

Please read these Terms carefully. These Terms include important disclaimers, limitations of liability, indemnity obligations, and dispute-resolution provisions. By accessing or using the Platform, creating an account, accepting these Terms in an app flow, creating or managing a business profile, importing contacts, sending messages, requesting quotes, publishing content, sharing links, submitting reviews, or otherwise using Ntros, you agree to these Terms.

If you do not agree to these Terms, do not access or use the Platform.

1. Overview of Ntros

Ntros is a professional and trade services discovery and communication platform. The Platform helps people search for, evaluate, contact, and communicate with businesses and service providers in home, trade, repair, maintenance, and related service categories.

Ntros is designed to reduce uncertainty in service discovery by combining service search, provider information, business profiles, communication tools, reviews, service offerings, and optional relationship-based context. The Platform may help users discover whether a provider is connected to them through an existing contact, a business affiliation, a mutual connection, an introducer, a recommendation packet, or other professional or personal relationship context.

Ntros is not a casual social network. Ntros is a professional and trade services platform. User discovery is limited to the Platform’s service-discovery, contact-matching, business-affiliation, review, introduction, messaging, and recommendation features.

2. Definitions

For purposes of these Terms:

“Ntros,” “we,” “us,” and “our” mean Ntros, Inc., doing business as Ntros.

“User,” “you,” and “your” mean any person or entity that accesses or uses the Platform.

“Consumer” means a user who searches for, evaluates, contacts, requests quotes from, hires, or communicates with a service provider or business.

“Provider” means a person, professional, contractor, technician, tradesperson, employee, business owner, admin, dispatcher, estimator, team member, or other user who offers, performs, manages, quotes, coordinates, or communicates about services through or in connection with the Platform.

“Business” means any company, sole proprietorship, partnership, organization, contractor, service provider, trade business, professional practice, or other entity that appears on, is claimed through, is managed through, or uses the Platform.

“Business User” means a user who creates, claims, manages, edits, joins, administers, or acts on behalf of a Business.

“Persona” means the identity context used on the Platform, including a personal account, provider profile, or business account.

“User Content” means any content, information, data, text, images, photos, logos, messages, reviews, ratings, quote requests, quote offers, notes, provider recommendations, profile information, business information, attachments, service descriptions, service areas, credentials, comments, collections, recommendation packets, links, feedback, or other materials submitted, uploaded, published, transmitted, shared, displayed, or otherwise provided by users through or in connection with the Platform.

“Services” means work, labor, consultation, repair, installation, maintenance, inspection, construction, improvement, trade service, professional service, estimate, site visit, quote, or related service offered or performed by a Provider or Business.

“Platform Content” means content, data, software, interfaces, design, trademarks, service marks, logos, text, graphics, icons, algorithms, models, workflows, search features, ranking systems, and other materials provided by Ntros, excluding User Content.

3. Your Agreement to These Terms

You agree to these Terms when you:

create an account;
click, tap, or otherwise indicate acceptance;
access or use the Platform;
submit, upload, publish, send, or share User Content;
create, claim, manage, or join a Business;
use the Platform as a Consumer, Provider, Business User, introducer, reviewer, link recipient, or other participant; or
continue using the Platform after updated Terms become effective.

Additional terms may apply to certain features, promotions, paid features, subscriptions, beta features, business tools, app-store purchases, integrations, or third-party services. If additional terms apply, they become part of your agreement with Ntros. If these Terms conflict with feature-specific terms, the feature-specific terms control for that feature.

4. Electronic Communications and Records

By using the Platform, creating an account, accepting these Terms, clicking or tapping an acceptance button, checking a box, submitting information, sending messages, requesting quotes, joining a Business, or otherwise taking an action through the Platform, you consent to receive communications, notices, disclosures, agreements, records, and other information electronically.

Electronic communications may be provided by email, in-app message, push notification, account notice, website notice, SMS where permitted, or other electronic means. You agree that electronic notices and records have the same legal effect as written paper notices and records.

You are responsible for keeping your account email, phone number, device settings, and notification preferences current. Ntros may record your acceptance of these Terms, the Privacy Policy, and other applicable terms, including version numbers, timestamps, account identifiers, device or session information, and related records.

5. Privacy Policy

Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information. The Privacy Policy is incorporated into these Terms by reference.

Because Ntros may involve accounts, phone verification, contact matching, location-related search, business profiles, messaging, quotes, reviews, photos, media uploads, analytics, notifications, device information, search queries, and AI-assisted features, you should read the Privacy Policy carefully.

If there is a conflict between these Terms and the Privacy Policy regarding personal information, the Privacy Policy will control unless these Terms expressly state otherwise.

6. Eligibility

You may use the Platform only if you:

are at least 18 years old or the age of legal majority where you live, whichever is higher;
can form a legally binding contract;
are not barred from using the Platform under applicable law;
will comply with these Terms and all applicable laws;
will provide accurate, complete, and current information; and
will use the Platform only for lawful personal, professional, or business purposes related to service discovery, provider communication, provider recommendations, business management, reviews, quotes, or related Platform features.

The Platform is not intended for children. You may not use the Platform if you are under 18. You may not submit personal information about children unless you have the legal right to do so, the information is directly relevant to a lawful service request, and you comply with all applicable law.

7. Ntros Is a Platform, Not a Service Provider

Ntros is a technology platform. Ntros does not itself provide home improvement, repair, construction, electrical, plumbing, HVAC, roofing, appliance repair, landscaping, pest control, inspection, maintenance, emergency, professional, legal, financial, insurance, engineering, architectural, medical, safety, or other trade services.

Unless Ntros expressly states otherwise in a separate written agreement:

Ntros does not employ Providers.
Ntros does not supervise, direct, control, train, inspect, certify, guarantee, or manage Providers or Businesses.
Ntros is not a contractor, subcontractor, employer, agent, joint venturer, partner, franchisee, franchisor, broker, insurer, escrow agent, payment processor, guarantor, or fiduciary for any Consumer, Provider, Business, introducer, reviewer, or user.
Ntros is not a party to agreements between Consumers and Providers.
Ntros does not guarantee any Provider’s identity, license, insurance, bonding, permits, qualifications, credentials, background, availability, pricing, safety, reliability, quality, fitness, or legal compliance.
Ntros does not guarantee any Service, quote, estimate, payment, refund, warranty, appointment, timeline, job completion, code compliance, safety outcome, property outcome, or dispute outcome.
Ntros does not guarantee that any connection, mutual contact, introducer, employee affiliation, review, rating, search result, recommendation, badge, score, profile field, credential field, platform signal, or trust signal is accurate, complete, current, or sufficient for your decision.

You are solely responsible for your interactions, communications, agreements, transactions, hiring decisions, services, payments, and disputes with other users.

8. No Emergency Use

Ntros is not an emergency service. Do not use Ntros as your sole or primary method for emergencies, urgent safety risks, gas leaks, fire, flooding, carbon monoxide, electrical hazards, structural collapse, medical emergencies, crimes, active threats, dangerous conditions, or immediate risks to people, animals, or property.

In an emergency, contact 911, local emergency services, your utility company, poison control, a licensed emergency professional, or another appropriate emergency resource.

Providers must not represent that they offer emergency service unless they are actually able, legally permitted, and operationally prepared to provide that service.

9. Accounts

You may need an account to access certain Platform features. You agree to provide accurate, complete, and current account information and to keep it updated.

You are responsible for:

maintaining the confidentiality of your login credentials;
securing your device, email account, phone number, and authentication methods;
all activity under your account;
promptly notifying Ntros if you suspect unauthorized access;
using only your own account unless the Platform expressly allows you to act through a Business or other authorized Persona; and
ensuring that all actions taken through your account or Persona are authorized.

We may refuse, suspend, restrict, disable, or terminate accounts that we believe are inaccurate, unauthorized, fraudulent, abusive, unsafe, duplicative, inactive, compromised, or in violation of these Terms.

10. Personas and Acting on Behalf of a Business

Ntros may allow you to use different Personas, including a personal Persona and one or more Business Personas.

When you act through a Persona, you represent that:

the Persona accurately identifies the context in which you are acting;
you have authority to act through that Persona;
you will not misrepresent your identity, role, title, business, affiliation, permissions, or authority;
you will not use a Business Persona unless you are authorized by that Business;
you will not use a personal Persona to imply business authority you do not have; and
you will not use a Business Persona for personal, deceptive, abusive, or unauthorized purposes.

Business owners and admins are responsible for managing permissions, removing unauthorized users, updating team access, and monitoring activity by users acting on behalf of the Business.

11. Business Profiles and Provider Information

The Platform may allow Businesses and Providers to create, claim, edit, manage, appear on, or be associated with profiles, listings, service offerings, service areas, credentials, contact information, schedules, pricing notes, photos, logos, reviews, and other business information.

If you create, claim, manage, edit, or appear on a Business profile or Provider profile, you represent and agree that:

all information you provide is accurate, complete, current, and not misleading;
you have the authority to provide and publish that information;
you will promptly update inaccurate or outdated information;
you will not claim licenses, permits, certifications, insurance, bonding, background checks, training, experience, awards, affiliations, service areas, availability, emergency availability, or credentials that are false, expired, suspended, revoked, incomplete, misleading, or not applicable;
you will not imply that Ntros has verified, certified, endorsed, approved, licensed, insured, bonded, background-checked, or guaranteed you unless Ntros expressly provides that representation in writing;
you will comply with all laws, regulations, permits, licenses, insurance requirements, bonding requirements, advertising rules, consumer protection rules, tax obligations, and industry-specific obligations that apply to your Business or Services;
you will not offer Services that you are not legally permitted, qualified, insured, or authorized to provide;
you will not use deceptive, bait-and-switch, false-scarcity, false-discount, fake-urgency, misleading-price, or misleading-availability practices;
you will not misrepresent your relationship to another person, Business, introducer, review, or customer;
you will not impersonate another Business, professional, licensing body, government agency, consumer, reviewer, or Ntros representative; and
you are responsible for all acts and omissions of your employees, contractors, subcontractors, agents, admins, dispatchers, estimators, technicians, representatives, and anyone else who acts for or through your Business.

Ntros may remove, edit, hide, label, restrict, suspend, or decline to display Business or Provider information that we believe is inaccurate, unauthorized, misleading, unsafe, unlawful, disputed, abusive, or inconsistent with these Terms.

12. Business Status, Verification, Credentials, and Platform Signals

The Platform may display labels, statuses, badges, verification states, credential fields, profile completeness signals, response-time signals, activity signals, review aggregates, or other indicators.

Unless Ntros expressly states otherwise in writing:

Platform labels are informational only.
A profile status does not guarantee that a Business or Provider is licensed, insured, bonded, qualified, available, safe, reliable, or suitable.
A credential field does not guarantee that the credential is valid, current, independently verified, or legally sufficient.
A review aggregate, response-time signal, profile-completeness score, activity signal, or trust signal does not guarantee quality or future performance.
Consumers must independently verify any licenses, insurance, permits, references, reviews, contracts, estimates, and qualifications before hiring a Provider.
Providers remain solely responsible for their credentials, legal compliance, advertising claims, Services, and work outcomes.

Ntros may change, remove, modify, or discontinue any label, status, badge, signal, or verification feature at any time.

13. Business Affiliations, Team Members, and Permissions

Ntros may allow Businesses to invite users to join a Business profile as owners, admins, employees, team members, dispatchers, estimators, field providers, or other roles.

If you invite, approve, manage, remove, or act as a Business-affiliated user, you agree that:

invitations must be sent only to people who are actually associated with or authorized by the Business;
roles and permissions must be accurate and appropriate;
Business owners and admins are responsible for granting, monitoring, updating, and revoking permissions;
team members must not be shown publicly, displayed as named connections, used as trust evidence, contacted directly, or associated with service offerings except as permitted by Platform settings, user consent, Business authority, and applicable law;
if a person leaves a Business, changes role, loses authority, or should no longer appear on the profile, the Business must update or remove the affiliation promptly;
Business-affiliated users are responsible for actions they take through the Business Persona; and
the Business is responsible for actions taken by its authorized users and for preventing unauthorized access.

Ntros may remove, hide, restrict, or modify affiliations that appear inaccurate, disputed, unauthorized, unsafe, abusive, or legally risky.

14. Business Profile Ownership Disputes

Ntros may receive conflicting claims about who owns, controls, manages, represents, or is authorized to act for a Business profile. Ntros is not required to resolve private ownership, employment, contractor, partnership, franchise, agency, or corporate disputes.

If a Business profile, claim, affiliation, role, permission, or ownership transfer is disputed, Ntros may take any action it reasonably considers appropriate, including requesting documentation, limiting profile changes, suspending administrative access, preserving records, restricting messaging or public display, transferring control, declining a claim, removing an affiliation, closing a profile, or requiring the parties to resolve the dispute outside the Platform.

Ntros may rely on information reasonably available to it, including account records, profile history, business documentation, domain or email evidence, government records, prior administrator activity, support communications, and other relevant information.

15. Consumer Responsibilities

Consumers are responsible for their own service-discovery and hiring decisions.

Before hiring, paying, scheduling, or allowing property access to a Provider, Consumers should independently evaluate the Provider and the proposed work. This may include verifying identity, license, insurance, bonding, permits, references, reviews, written estimates, contract terms, warranties, payment terms, cancellation rights, safety procedures, and suitability for the specific project.

Consumers agree that:

they will provide accurate project descriptions, location information, photos, constraints, safety information, property access details, and other relevant information;
they have the right to request Services at the property or for the project involved;
they will not request illegal, unsafe, discriminatory, fraudulent, or unauthorized Services;
they will not use the Platform to harass, spam, deceive, exploit, or abuse Providers;
they are responsible for reading and understanding any quote, estimate, contract, invoice, warranty, financing term, or service agreement before accepting it;
they are responsible for choosing whether to hire, pay, communicate with, or continue working with a Provider; and
they understand that relationship-based trust signals are helpful context, not a substitute for independent verification.

16. Provider and Business Responsibilities

Providers and Businesses are solely responsible for their Services and for their interactions with Consumers and other users.

Providers and Businesses agree that they will:

comply with all applicable federal, state, local, municipal, licensing, permitting, zoning, building-code, safety, labor, employment, tax, insurance, bonding, advertising, and consumer-protection laws;
maintain all licenses, permits, registrations, insurance, bonding, training, certifications, and qualifications required for the Services they offer;
provide truthful, accurate, current, and non-misleading information;
provide estimates, quotes, availability, pricing, schedules, warranties, and service descriptions in good faith;
clearly disclose limitations, exclusions, conditions, assumptions, change-order rules, travel fees, emergency fees, cancellation terms, and material terms before a Consumer relies on them;
perform Services safely, lawfully, competently, and in accordance with applicable contracts and standards;
obtain any required permits or clearly state in writing if the Consumer is responsible for permits;
use properly qualified employees, contractors, subcontractors, and representatives;
not pressure Consumers into immediate decisions, cash-only payments, full upfront payment, undisclosed financing, blank contracts, deceptive discounts, or unsafe arrangements;
not discriminate against Consumers or users based on protected characteristics;
not retaliate against users for honest reviews, complaints, disputes, or reports;
not manipulate reviews, ratings, search results, recommendations, platform signals, or trust signals;
not use the Platform to solicit illegal, unsafe, fraudulent, deceptive, or unauthorized work;
not bypass the Platform’s policies, privacy settings, safety tools, or payment terms; and
promptly address complaints, disputes, errors, safety issues, and inaccurate profile information.

Providers and Businesses acknowledge that Ntros may suspend, restrict, or remove access if Ntros believes they pose risk to Consumers, users, the Platform, or third parties.

17. Independent Contractors; No Agency

Providers and Businesses are independent from Ntros. Nothing in these Terms creates an employment, agency, partnership, franchise, joint venture, fiduciary, brokerage, representative, or contractor-subcontractor relationship between Ntros and any Provider, Business, Consumer, introducer, reviewer, or user.

Providers and Businesses do not have authority to bind Ntros, make promises on behalf of Ntros, represent that Ntros guarantees their Services, or use Ntros’s name except as expressly permitted by Ntros.

Consumers do not have authority to bind Ntros, require Ntros to intervene in disputes, or treat Ntros as responsible for Provider conduct.

18. Search, Ranking, Matching, Recommendations, and Trust Signals

Ntros may use search algorithms, structured query interpretation, service categories, service offerings, location information, service areas, availability, reviews, profile information, platform activity, response signals, contact matching, business affiliations, connection paths, mutual contacts, introducers, saved providers, user preferences, AI-assisted analysis, analytics, and other information to generate search results, rankings, recommendations, provider-fit signals, clarification prompts, trust signals, or other outputs.

Search results, rankings, recommendations, and trust signals are informational only. They are not guarantees, endorsements, certifications, warranties, professional advice, safety advice, legal advice, or instructions to hire any Provider.

A displayed connection, mutual contact, introducer, “friend of a friend,” employee relationship, business affiliation, network signal, review, rating, shared collection, recommendation packet, or trust context means only what the Platform states at the time it is displayed. It does not mean that the connected person currently recommends, guarantees, supervises, endorses, has hired, has recently used, or accepts responsibility for the Provider unless that person expressly says so.

Ntros may change how search, ranking, matching, recommendations, and trust signals work at any time. Ntros does not guarantee that the Platform will return all relevant Providers, rank Providers in any particular order, identify every connection, display every review, or produce results suitable for your needs.

19. No Provider Lead, Ranking, or Revenue Guarantee

Providers and Businesses acknowledge that Ntros does not guarantee any number of impressions, profile views, clicks, leads, introductions, messages, quote requests, bookings, jobs, customers, reviews, revenue, search placement, ranking position, recommendation placement, business growth, or return on investment.

Search results, rankings, recommendations, trust signals, profile displays, analytics, and Platform visibility may change at any time based on user behavior, product changes, availability, relevance, location, quality signals, relationship context, technical factors, safety factors, policy enforcement, experimentation, or other factors.

20. Contacts, Phone Numbers, and Network Matching

Ntros may allow users to import, sync, submit, or process contacts, phone numbers, or similar address-book information to help identify possible existing relationships and improve service-discovery trust context.

By importing contacts or submitting phone numbers, you represent and agree that:

you have the right to provide the contact information to Ntros for Platform-related contact matching and service-discovery purposes;
you will not upload contacts for harassment, stalking, spam, surveillance, scraping, profiling, discrimination, sale, unrelated marketing, or any purpose unrelated to the Platform;
you understand that contact matching may identify users or Businesses associated with phone numbers or contact information you submitted;
you understand that contact relationships may be one-way or mutual;
you understand that another user may have your contact information even if you do not have theirs;
you will respect privacy settings, suppression settings, visibility limits, and communication preferences;
you will not misuse information learned through contact matching; and
you will not attempt to reverse engineer, de-tokenize, re-identify, scrape, export, sell, or reconstruct contacts, tokens, relationship graphs, or network signals.

Ntros may normalize, tokenize, hash, match, store, update, suppress, delete, or otherwise process contact-derived information as described in the Privacy Policy and applicable in-product disclosures. Ntros may limit contact imports per request, per day, over the lifetime of an account, or by other reasonable limits.

Contact matching is not perfect. It may produce missed matches, delayed matches, ambiguous matches, hidden matches, suppressed matches, outdated matches, or incorrect assumptions. Ntros does not guarantee that contact or network information is complete, accurate, current, or sufficient for trust decisions.

21. Messaging, Introductions, and Communications

Ntros may allow Consumers, Providers, Businesses, team members, introducers, link recipients, and other users to communicate through messages, conversation threads, quote flows, introduction requests, business inboxes, shared packets, and related tools.

You agree that:

your communications must be lawful, truthful, respectful, and relevant to the service, business, review, introduction, quote, or Platform context;
you will not send spam, harassment, threats, abuse, deception, malware, phishing, unlawful solicitations, or unrelated promotional messages;
you will not impersonate another person or Business;
you will not use messaging to bypass Platform safety, privacy, consent, or visibility controls;
messages may be visible to authorized participants, Business admins, assigned team members, or users acting through relevant Personas;
deleting, hiding, archiving, or marking a conversation on your account may not delete it for other participants;
read status, response metrics, timestamps, assignments, moderation signals, and conversation metadata may be generated by the Platform; and
Ntros may review, remove, restrict, preserve, or disclose communications when necessary to operate the Platform, enforce these Terms, protect users, comply with law, investigate abuse, or resolve disputes.

If you request, provide, or facilitate an introduction, you are responsible for what you say about the parties involved. You must not imply that someone endorses, recommends, guarantees, or approves a Provider unless that person has actually authorized that representation.

22. Quotes, Estimates, Job Drafts, Offers, and Service Agreements

Ntros may allow Consumers to request quotes or information, Providers to submit estimates or offers, parties to exchange clarifications, parties to revise or withdraw requests, Providers to decline or no-bid, and Consumers to select or decline offers.

Unless Ntros expressly states otherwise in writing:

quotes, estimates, job drafts, offers, messages, and service terms are communications between users;
Ntros is not a party to any quote, estimate, offer, invoice, contract, warranty, payment, financing arrangement, or Service agreement;
Ntros does not guarantee that any quote or estimate is accurate, binding, complete, lawful, fair, or final;
Ntros does not guarantee that any Provider will honor a quote or estimate;
Ntros does not guarantee payment by Consumers or collection by Providers;
Ntros does not guarantee refunds, chargebacks, warranties, work completion, or dispute outcomes.

A quote or estimate may be preliminary, non-binding, subject to inspection, subject to change, or dependent on conditions not visible through the Platform. Consumers and Providers are responsible for confirming all material terms before work begins, including scope, price, schedule, materials, permits, insurance, warranties, cancellation rights, payment terms, change orders, access to property, safety conditions, and dispute procedures.

Providers are responsible for ensuring that all quotes, estimates, prices, discounts, warranties, financing representations, and service claims comply with applicable law.

23. Payments, Subscriptions, Trials, and Paid Features

The Platform may include free features and paid features. Paid features may include subscriptions, premium business tools, promoted tools, analytics, provider tools, consumer tools, usage-based features, add-ons, account upgrades, business-profile features, communication tools, search or visibility tools, or other paid services.

23.1 Paid Feature Terms

If Ntros offers a paid feature, we will disclose the applicable price and material purchase terms at or before purchase. These terms may include the billing period, renewal terms, cancellation method, taxes, trial terms, promotional terms, refund terms, usage limits, feature limits, and any third-party payment terms.

By purchasing, subscribing to, activating, or using a paid feature, you agree to pay all applicable fees, taxes, and charges. You authorize Ntros, the applicable app store, or the applicable payment processor to charge your selected payment method for those amounts.

23.2 Business Purchases and Authority

If you purchase a paid feature for or on behalf of a Business, you represent that you are authorized to make the purchase and bind the Business to the applicable payment terms. The Business is responsible for all charges, renewals, taxes, and payment obligations incurred through authorized Business users, admins, owners, or billing managers.

Business owners and admins are responsible for managing billing permissions, removing unauthorized users, monitoring paid feature use, and canceling paid features when they are no longer wanted.

23.3 Subscriptions and Automatic Renewal

Some paid features may be offered as subscriptions. Unless the purchase flow states otherwise, subscriptions automatically renew at the end of each billing period until canceled.

By starting a subscription, you authorize recurring charges for the subscription price, applicable taxes, and any disclosed fees for each renewal period until the subscription is canceled. The renewal period, price, and billing frequency will be disclosed at or before purchase.

You must cancel a subscription before the applicable renewal date to avoid being charged for the next billing period. Canceling a subscription stops future renewals but does not necessarily provide a refund for the current billing period unless required by law or expressly stated in the applicable purchase terms.

23.4 Trials, Promotions, Discounts, and Offers

Ntros may offer free trials, discounted pricing, promotional offers, credits, coupons, beta pricing, introductory pricing, or limited-time offers.

Trial and promotional terms will be disclosed at or before activation. Unless the offer states otherwise, when a free trial or promotional period ends, the paid subscription or paid feature may begin automatically, and you authorize Ntros, the applicable app store, or the applicable payment processor to charge the applicable price.

Ntros may modify, revoke, limit, or terminate trials, promotions, discounts, credits, coupons, or offers at any time where permitted by law, including where we believe there has been fraud, abuse, misuse, eligibility violation, technical error, or violation of these Terms.

Promotional offers are non-transferable unless expressly stated otherwise.

23.5 Cancellation

You may cancel paid features or subscriptions through the cancellation method provided in the applicable purchase flow, Platform settings, account settings, app-store subscription settings, or other method provided by Ntros.

If you purchased a subscription through Apple, Google, or another app store, you may need to cancel through that app store’s subscription-management tools. Deleting the Ntros app, deleting your account, uninstalling the app, disabling notifications, or stopping use of the Platform may not automatically cancel an app-store-managed subscription.

If you purchased directly from Ntros or through a web-based payment processor, cancellation instructions will be provided in the Platform, account settings, billing settings, purchase flow, receipt, or support documentation.

Ntros may provide an online cancellation method where required by law or platform policy.

23.6 Refunds

Fees are non-refundable except where required by law, expressly stated in the applicable purchase terms, or determined by Ntros in its sole discretion.

If a purchase was made through Apple, Google, or another app store, refund requests may be handled by that app store under its own policies. Ntros may not be able to issue refunds for purchases processed by an app store.

If a purchase was made directly through Ntros or a third-party payment processor, refund requests may be reviewed by Ntros or the payment processor according to the applicable payment terms.

No refunds or credits are provided for partial billing periods, unused features, downgraded features, unused credits, inactive accounts, reduced usage, dissatisfaction with provider leads, lack of messages, lack of quote requests, lack of search ranking, lack of business results, or failure to cancel before renewal, except where required by law or expressly stated in the applicable purchase terms.

23.7 Billing Failures, Account Holds, and Access Changes

If your payment method fails, expires, is declined, is charged back, or otherwise cannot be processed, Ntros or the applicable payment processor may retry the charge, ask you to update your payment method, suspend or limit paid features, downgrade your account, place your subscription or account on hold, cancel the paid feature, or terminate access to paid functionality.

You remain responsible for unpaid amounts, taxes, chargebacks, and collection costs where permitted by law.

Ntros may continue to provide access during a grace period, but we are not required to do so unless required by law or by the applicable app-store or payment-processor rules.

23.8 Price Changes and Feature Changes

Ntros may change prices, billing periods, feature bundles, usage limits, subscription plans, or paid feature availability from time to time.

Where required by law or platform policy, Ntros will provide notice of material price changes before they take effect. If you do not agree to a price change, you must cancel the paid feature before the change applies. Continued use of the paid feature after the change takes effect means you accept the updated price or terms.

Ntros may add, remove, modify, rename, bundle, unbundle, restrict, replace, or discontinue paid features at any time, subject to applicable law and any specific purchase terms.

23.9 Taxes

You are responsible for all applicable taxes, duties, levies, and governmental charges arising from purchases, subscriptions, paid features, and Services, except taxes based on Ntros’s income.

If Ntros is required to collect taxes, those taxes may be added to the purchase price. If Ntros does not collect taxes, you remain responsible for determining and paying any taxes you owe.

Providers and Businesses are solely responsible for taxes, filings, reporting, licenses, permits, insurance, payroll obligations, employment obligations, contractor obligations, and other legal obligations arising from their Services, payments, invoices, or business activities.

23.10 Consumer-Provider Payments

Unless Ntros expressly offers and documents a payment product for Consumer-Provider transactions, payments for Services are solely between Consumers and Providers.

Ntros is not responsible for provider invoices, estimates, deposits, tips, refunds, chargebacks, financing, warranties, taxes, payment disputes, collections, payment timing, or payment method issues between Consumers and Providers.

If Ntros later offers in-Platform payments, escrow, booking fees, transaction fees, lead fees, payment processing, financing, deposits, or related payment products, those features may be subject to additional payment terms.

23.11 No Lead, Revenue, or Outcome Guarantee

Purchasing a paid feature does not guarantee impressions, profile views, clicks, messages, leads, introductions, quote requests, bookings, jobs, reviews, search placement, ranking position, revenue, customer conversion, return on investment, or business growth.

Paid features may improve access to tools or functionality, but they do not guarantee any particular result.

23.12 Billing Errors

If Ntros discovers a billing error, pricing error, promotional error, or technical error, Ntros may correct the error, revise the charge, cancel the transaction, issue a refund or credit, revoke incorrectly granted access, or take other reasonable corrective action, subject to applicable law.

You agree to promptly notify Ntros if you believe you were charged incorrectly.

24. Reviews, Ratings, and Feedback

Ntros may allow users to create, view, flag, remove, restore, aggregate, sort, filter, or interact with reviews, ratings, tags, comments, photos, helpful votes, and related feedback about Businesses, Providers, service offerings, or transactions.

Reviews must be honest, relevant, based on genuine experience or lawful opinion, and not misleading. You may not submit a review that is fake, purchased, coerced, retaliatory, defamatory, harassing, discriminatory, obscene, irrelevant, deceptive, confidential, private, infringing, or created to manipulate ratings.

You may not:

post a review for a Business or Provider if you did not have a genuine experience or other legitimate basis for the review;
post multiple reviews to manipulate ratings;
post reviews through fake accounts;
misrepresent your identity, relationship, experience, or independence;
accept or provide compensation for a review unless permitted by law and clearly disclosed where required;
condition any incentive on a positive or negative review;
ask for only positive reviews in a way that distorts consumer sentiment;
threaten, intimidate, harass, or retaliate against someone for an honest review;
make unfounded legal threats to prevent or remove honest reviews;
require a Consumer to remove or change a review as a condition of service;
use form contracts to prohibit honest reviews;
require users to transfer ownership of their reviews as a condition of using the Platform or receiving Services;
suppress, manipulate, or selectively solicit reviews in a deceptive way; or
use insiders, employees, contractors, family members, affiliates, or agents to submit reviews without proper disclosure where disclosure is required.

Ntros may moderate, remove, hide, label, restrict, or decline to display reviews that violate these Terms or our policies. Ntros may remove or restrict reviews that contain confidential information, private information, trade secrets, threats, harassment, obscene content, discriminatory content, irrelevant content, clearly false or misleading statements, spam, malware, infringing content, or unlawful material.

Ntros will not remove a review merely because a Business disagrees with an honest opinion. Nothing in these Terms prohibits a user from posting an honest review or lawful opinion about a Business, Provider, Service, or Platform experience.

Reviews, ratings, aggregate scores, and sentiment signals are informational only. They may be incomplete, biased, outdated, disputed, manipulated, or based on limited information. Users should evaluate reviews critically and use multiple sources of information before hiring a Provider.

25. User Content

You retain ownership of your User Content, subject to the license granted in these Terms.

You are solely responsible for your User Content and represent that:

you own or have the necessary rights to submit, upload, publish, display, send, or share it;
your User Content is accurate where presented as fact;
your User Content is not misleading, unlawful, infringing, defamatory, abusive, discriminatory, obscene, deceptive, or harmful;
your User Content does not violate privacy, publicity, intellectual property, trade secret, contract, or other rights;
your User Content does not contain malware or harmful code; and
your User Content complies with these Terms and applicable law.

You grant Ntros a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, copy, process, reproduce, display, publish, transmit, distribute, modify, format, translate, excerpt, analyze, create operational derivatives from, and otherwise use your User Content as necessary or useful to operate, provide, secure, improve, promote, and enforce the Platform, subject to applicable law, your privacy settings, and the Privacy Policy.

This license allows Ntros to:

display profiles, reviews, ratings, business information, service offerings, photos, logos, public collections, shared packets, and other content according to applicable settings;
deliver messages, quote requests, quote offers, introductions, and notifications to intended recipients;
generate previews, summaries, thumbnails, search indexes, embeddings, ranking features, moderation signals, analytics, and operational outputs;
preserve records for safety, legal, security, audit, fraud prevention, dispute resolution, or enforcement purposes;
share content with service providers who help operate the Platform; and
enforce these Terms and applicable policies.

For consumer reviews, this license is non-exclusive and does not transfer ownership of the review to Ntros. Nothing in these Terms prevents you from sharing your honest review elsewhere, except that you remain responsible for complying with applicable law and respecting others’ rights.

26. Visibility Settings and Public Content

The Platform may allow content, profiles, affiliations, reviews, collections, recommendation packets, share links, business information, or other materials to be private, connection-visible, link-visible, published, public, or otherwise restricted.

You are responsible for choosing appropriate visibility settings. Visibility settings may affect who can see your profile, business affiliation, review, recommendation, collection, contact context, public page, link, or other content.

Some content may remain visible to others after you change settings if it was previously shared, delivered, copied, screenshotted, cached, indexed, exported, included in a message thread, included in a recommendation packet, displayed in a public link, or otherwise accessed by another person.

Revoking a link or changing visibility may prevent future access through the Platform, but it may not remove copies already obtained by others.

27. Collections, Recommendation Packets, Shared Links, and Public Pages

Ntros may allow users to create, save, publish, duplicate, share, send, archive, revoke, or manage provider collections, cases, recommendation packets, shared links, public pages, published pages, tracked deliveries, intro requests, handoff notes, client references, provider lists, and related workflows.

If you create, publish, share, send, or manage these materials, you are responsible for their contents and recipients. You agree that:

you will not include private, confidential, sensitive, misleading, or unauthorized information;
you will not share client, household, property, Consumer, Provider, Business, or third-party information unless you have the right to do so;
you will not imply that a Provider, Business, introducer, Consumer, or third party endorses something unless they actually authorized that representation;
you will choose recipients carefully;
you understand that recipients may view, save, copy, screenshot, forward, or otherwise use information made available to them;
you understand that link opens, redemptions, delivery status, saved status, intro requests, and contact starts may be tracked; and
revoking or archiving a link may not delete copies previously accessed by recipients.

Ntros may restrict, revoke, archive, remove, or disable links, public pages, collections, packets, or deliveries that appear unauthorized, unsafe, unlawful, abusive, misleading, privacy-invasive, or inconsistent with these Terms.

28. Media Uploads

Ntros may allow users to upload photos, logos, profile images, project images, review images, attachments, or other media.

You agree not to upload media that:

you do not own or have permission to use;
contains private information you are not authorized to share;
shows people, children, homes, addresses, license plates, documents, keys, security systems, valuables, or other sensitive details without appropriate permission;
is illegal, explicit, harassing, threatening, discriminatory, defamatory, deceptive, misleading, or infringing;
contains malware, hidden code, or harmful files; or
violates these Terms.

Ntros may resize, compress, crop, format, scan, moderate, restrict, remove, or decline media uploads. Ntros does not guarantee that uploaded media will be preserved permanently or displayed in any particular way.

29. AI-Assisted and Automated Features

Ntros may use artificial intelligence, machine learning, embeddings, search models, ranking systems, structured query interpretation, inquiry generation, summarization, classification, moderation tools, analytics, or other automated features.

AI-assisted features may help interpret searches, suggest categories, generate inquiry copy, summarize needs, rank Providers, identify possible matches, generate clarification prompts, analyze provider fit, support search analytics, or assist internal operations.

AI-assisted outputs may be inaccurate, incomplete, outdated, biased, or unsuitable. You are responsible for reviewing AI-assisted outputs before relying on them, sending them, publishing them, or acting on them.

AI-assisted outputs are not legal, professional, safety, engineering, construction, financial, insurance, medical, emergency, licensing, or compliance advice. Do not rely on AI-assisted outputs as your sole basis for hiring a Provider, performing work, entering a contract, assessing safety, diagnosing a problem, estimating cost, or making a legal or financial decision.

Ntros may modify, remove, restrict, or discontinue AI-assisted features at any time.

30. User-Generated Content Moderation and Safety Tools

The Platform may include user-generated content, including profiles, messages, reviews, ratings, photos, collections, packets, links, comments, and other materials.

Ntros may provide reporting, blocking, flagging, moderation, filtering, takedown, restriction, suspension, and enforcement tools. You agree to use these tools responsibly and not to abuse them.

You may not submit, upload, send, publish, display, share, or promote content or behavior that is:

unlawful;
defamatory;
harassing;
abusive;
threatening;
intimidating;
hateful;
discriminatory;
sexually explicit;
exploitative;
violent;
fraudulent;
deceptive;
infringing;
privacy-invasive;
confidential without authorization;
spam;
malware;
irrelevant to the Platform;
intended to manipulate reviews, search results, trust signals, or Platform systems; or
otherwise objectionable in Ntros’s reasonable judgment.

Ntros may act on content or accounts with or without notice when we believe action is necessary to operate the Platform, protect users, comply with law, prevent abuse, preserve evidence, address safety risks, maintain app-store compliance, or enforce these Terms.

Ntros is not obligated to monitor all content or activity and does not guarantee that it will detect every violation.

31. Prohibited Conduct

You may not:

violate any law, regulation, court order, contract, or third-party right;
provide false, misleading, deceptive, incomplete, or outdated information;
impersonate any person, Business, Provider, employee, contractor, licensing body, government agency, or Ntros representative;
create, claim, manage, edit, or use a Business profile without authorization;
misrepresent licenses, insurance, permits, certifications, training, experience, availability, emergency availability, prices, reviews, employment, affiliation, identity, or authority;
offer Services you are not legally allowed, qualified, insured, or authorized to provide;
use Ntros for emergency dispatch or immediate safety-critical needs;
harass, threaten, abuse, exploit, intimidate, stalk, defame, or discriminate against anyone;
send spam, unsolicited promotions, mass messages, chain letters, scams, phishing, malware, or deceptive communications;
scrape, crawl, harvest, copy, export, sell, or misuse Platform data, contacts, profiles, reviews, messages, network signals, provider lists, search results, or relationship graphs;
reverse engineer, decompile, interfere with, overload, probe, scan, attack, bypass, or compromise Platform systems, APIs, models, ranking systems, security controls, or access controls;
use bots, scripts, automation, fake accounts, or deceptive behavior to manipulate search, reviews, ratings, recommendations, messages, analytics, share links, trust signals, or Platform metrics;
upload viruses, malware, harmful code, or disruptive content;
post or transmit illegal, infringing, obscene, sexually explicit, violent, discriminatory, hateful, fraudulent, confidential, private, or deceptive content;
use another person’s contact information without authorization;
attempt to identify, expose, contact, or profile users in ways not intended by Platform features;
use Ntros to build, enrich, or maintain a competing directory, marketplace, review system, recommendation engine, social graph, contact graph, provider database, or lead-generation product;
bypass Platform fees, restrictions, rate limits, safety measures, privacy settings, visibility limits, or permissions;
interfere with another user’s use of the Platform;
use Platform outputs to discriminate unlawfully;
use Platform content or data for surveillance, doxxing, harassment, or unrelated solicitation; or
encourage or assist anyone else in doing any of the above.

32. App Permissions and Device Features

The Platform may request access to device or app features such as contacts, location, photos, camera, microphone, speech recognition, notifications, SMS, clipboard, storage, network status, or other device capabilities.

You are responsible for deciding whether to grant permissions. Some features may not work, may work differently, or may require manual alternatives if you deny or revoke permissions.

You may adjust permissions through your device settings or Platform settings where available. Ntros’s collection and use of information from permissions will be described in the Privacy Policy and applicable in-product notices.

You must not grant access to information you are not authorized to share.

33. Third-Party Services and App Stores

The Platform may rely on third-party services, SDKs, APIs, cloud providers, authentication providers, analytics providers, crash-reporting tools, messaging providers, map/location providers, AI providers, storage providers, app stores, payment processors, notification providers, and other vendors.

Your use of the Platform may be subject to third-party terms, privacy policies, app-store rules, device permissions, carrier charges, data charges, and other third-party requirements.

Ntros is not responsible for third-party services, outages, errors, data practices, fees, terms, content, integrations, or actions, except to the extent required by law.

If you download or purchase the Platform through Apple, Google, or another app store, you acknowledge that the app store is not responsible for the Platform or its content and that the app store may be a third-party beneficiary of these Terms to the extent required by its rules.

34. Intellectual Property

Ntros and its licensors own the Platform and Platform Content, including software, designs, interfaces, workflows, logos, trademarks, service marks, trade names, text, graphics, icons, algorithms, models, databases, ranking systems, search systems, and other materials, excluding User Content and third-party content.

Subject to these Terms, Ntros grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for its intended purposes.

You may not copy, modify, distribute, sell, lease, reverse engineer, extract, scrape, frame, mirror, create derivative works from, or exploit any part of the Platform except as expressly allowed by these Terms or applicable law.

You may submit feedback, suggestions, ideas, bug reports, or recommendations to Ntros. You grant Ntros the right to use that feedback without restriction, attribution, or compensation.

35. Copyright Complaints, Counter-Notices, and Repeat Infringers

Ntros respects intellectual property rights and expects users to do the same. This section describes how copyright owners may submit notices of claimed copyright infringement and how users may submit counter-notices where content was removed or disabled by mistake or misidentification.

This section is intended for copyright complaints. Other complaints, including trademark complaints, privacy complaints, impersonation complaints, defamation complaints, business ownership disputes, review disputes, safety reports, or general support requests, should be sent through the applicable Platform tools or to support@ntros.ai unless Ntros provides another reporting method.

35.1 Copyright Agent

Copyright Agent: Angelo Capriato Company: Ntros, Inc. Email: copyright@ntros.ai Mailing Address: 4195 Pioneer Trl, Unit A, Mantua, OH 44255 Phone: TBA

Ntros may update this contact information from time to time.

35.2 Notice of Claimed Copyright Infringement

If you believe that content on the Platform infringes your copyright, you may send a written notice to Ntros’s copyright agent. To help Ntros process your notice, your notice should include:

a physical or electronic signature of the copyright owner or a person authorized to act on behalf of the copyright owner;
identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works are covered by a single notice, a representative list of those works;
identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to permit Ntros to locate the material;
information reasonably sufficient to permit Ntros to contact you, such as your name, mailing address, telephone number, and email address;
a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner’s agent, or the law;
a statement that the information in the notice is accurate; and
a statement, under penalty of perjury, that you are authorized to act on behalf of the owner of the copyright or exclusive right that is allegedly infringed.

Ntros may reject, delay, or request more information for notices that are incomplete, inaccurate, unclear, abusive, fraudulent, or not directed to copyright infringement.

35.3 Ntros’s Response to Copyright Notices

When Ntros receives a copyright notice that appears valid, Ntros may remove, disable access to, restrict, hide, or otherwise limit access to the allegedly infringing content. Ntros may also notify the user who submitted or controlled the content, provide information about the notice, and take other action Ntros believes appropriate.

Ntros may remove or restrict content in good faith even if the content is later determined not to be infringing.

Ntros may preserve records related to copyright complaints, removed content, disputed content, account activity, notices, counter-notices, repeat-infringer determinations, and related enforcement actions.

35.4 Counter-Notice

If content you submitted was removed or disabled because of a copyright complaint, and you believe the content was removed or disabled because of mistake or misidentification, you may send a written counter-notice to Ntros’s copyright agent.

To help Ntros process your counter-notice, your counter-notice should include:

your physical or electronic signature;
identification of the material that was removed or disabled and the location where the material appeared before it was removed or disabled;
a statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification;
your name, mailing address, telephone number, and email address;
a statement that you consent to the jurisdiction of the federal district court for the judicial district where your address is located, or if your address is outside the United States, to the jurisdiction of any federal district court where Ntros may be found; and
a statement that you will accept service of process from the person who submitted the copyright notice or that person’s agent.

Ntros may forward your counter-notice, including your contact information, to the person who submitted the original copyright notice.

35.5 Restoration of Removed Content

After receiving a counter-notice that appears valid, Ntros may restore the removed content or stop disabling access to it in accordance with applicable law, unless Ntros first receives notice that the original complaining party has filed a court action seeking to restrain the allegedly infringing activity.

Ntros is not required to restore content if the content independently violates these Terms, another Platform policy, applicable law, another person’s rights, or if Ntros believes restoration would create legal, safety, privacy, security, abuse, or operational risk.

35.6 Misrepresentations

You may be liable for damages, including costs and attorneys’ fees, if you knowingly materially misrepresent that content or activity is infringing or that content was removed or disabled by mistake or misidentification.

Do not submit a copyright notice or counter-notice unless you have a good-faith basis to do so.

35.7 Repeat Infringer Policy

Ntros may terminate or restrict users, accounts, Personas, Business profiles, Provider profiles, or other access in appropriate circumstances where Ntros determines that a user is a repeat infringer or has repeatedly submitted infringing content.

Ntros may consider any relevant information when determining whether a user is a repeat infringer, including valid copyright notices, counter-notices, court orders, user history, content history, account relationships, repeated uploads of the same or similar content, attempts to evade enforcement, and other evidence available to Ntros.

Ntros may also remove, restrict, or disable content and accounts that appear to infringe intellectual property rights even if the user is not determined to be a repeat infringer.

35.8 No Obligation to Adjudicate Copyright Disputes

Ntros is not a court and is not required to adjudicate copyright ownership, fair use, licensing disputes, authorization disputes, or other legal disputes between users and third parties.

Ntros may act or decline to act based on the information reasonably available to it, applicable law, Platform policy, and risk to Ntros, users, or third parties.

35.9 Other Intellectual Property Rights

If you believe content on the Platform violates trademark rights, publicity rights, trade secret rights, or other intellectual property rights, you may contact Ntros at legal@ntros.ai or through applicable reporting tools. Ntros may request additional information before taking action.

36. Beta, Testing, and Evolving Features

Some Platform features may be experimental, pre-release, beta, limited-release, incomplete, unstable, or subject to change. These features may include search, ranking, AI-assisted tools, recommendation packets, connector workflows, trust signals, analytics, contact matching, reviews, quote tools, business tools, or other features.

Beta or experimental features are provided “as is” and may be changed, limited, suspended, discontinued, reset, or removed at any time. Ntros does not guarantee that beta features will become generally available or that data associated with beta features will be preserved.

37. Suspension, Termination, and Enforcement

Ntros may suspend, restrict, disable, terminate, remove, demote, label, hide, or limit your account, access, Persona, Business profile, Provider profile, content, messages, reviews, share links, recommendations, or Platform activity if we believe:

you violated these Terms or applicable policies;
you violated law or third-party rights;
your account, content, Business, or activity is inaccurate, unauthorized, fraudulent, unsafe, abusive, deceptive, infringing, or harmful;
your activity creates risk or liability for Ntros, users, Providers, Businesses, or third parties;
your account is compromised or used without authorization;
you misused contacts, reviews, messaging, search, recommendations, AI outputs, share links, or Platform data;
your Business or Services pose a safety, legal, consumer-protection, licensing, or fraud risk; or
continued access would be inconsistent with the purpose, safety, integrity, or lawful operation of the Platform.

You may stop using the Platform at any time. You may request account deletion or deactivation through available Platform tools or by contacting us.

After suspension, termination, deletion, or deactivation:

your right to use the Platform may end immediately;
we may delete, hide, anonymize, or retain information according to the Privacy Policy, legal obligations, backup practices, fraud prevention, safety needs, audit requirements, dispute resolution, or legitimate business purposes;
User Content you shared with others may remain visible to those users;
messages, quotes, reviews, business records, transaction records, moderation records, security logs, legal records, and dispute records may be retained as permitted by law; and
provisions that by their nature should survive will survive, including ownership, content licenses, disclaimers, limitation of liability, indemnity, dispute resolution, and miscellaneous provisions.

38. Account Deletion, Business Ownership, and Retained Records

You may request account deletion or deactivation through available Platform tools or by contacting Ntros. Ntros may delay, restrict, or condition deletion where reasonably necessary to protect users, comply with law, prevent fraud or abuse, preserve safety or dispute records, complete an active transaction, maintain business continuity, or satisfy legitimate operational needs described in the Privacy Policy.

If you own, administer, control, or are the required responsible person for an active Business profile, Ntros may require you to transfer ownership, close the Business profile, remove or reassign permissions, resolve pending ownership transfers, or complete other administrative steps before your account can be deleted.

Deletion, deactivation, or termination may not remove records already shared with other users, included in messages, quote threads, reviews, business records, audit logs, legal records, security logs, dispute records, backups, or other records that Ntros is permitted or required to retain.

39. No Warranty

The Platform is provided “as is” and “as available.”

To the maximum extent permitted by law, Ntros disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, security, quiet enjoyment, and course of dealing.

Ntros does not warrant that:

the Platform will be uninterrupted, secure, accurate, complete, current, or error-free;
search results, recommendations, rankings, reviews, ratings, trust signals, contact matches, connection paths, introductions, AI outputs, provider profiles, business information, quotes, messages, collections, packets, links, or Platform signals will be accurate, complete, current, lawful, reliable, or useful;
any Provider or Business will be licensed, insured, bonded, qualified, available, reliable, safe, suitable, or legally compliant;
any Consumer will pay, respond, hire, act in good faith, or provide accurate project information;
any Service will be completed, properly performed, safe, code-compliant, warrantied, or satisfactory;
any dispute between users will be resolved;
any content or data will be preserved indefinitely;
any defect or error will be corrected; or
the Platform will meet your expectations or requirements.

You use the Platform at your own risk.

40. Limitation of Liability

To the maximum extent permitted by law, Ntros and its owners, officers, directors, employees, contractors, agents, affiliates, licensors, service providers, and partners will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost data, loss of goodwill, business interruption, property damage, personal injury, emotional distress, loss of use, cost of substitute services, or damages arising from disputes between users, whether based on warranty, contract, tort, negligence, strict liability, statute, or any other legal theory, even if Ntros has been advised of the possibility of such damages.

To the maximum extent permitted by law, Ntros will not be liable for damages arising out of or related to:

Services performed or not performed by Providers or Businesses;
hiring decisions;
property damage;
personal injury;
unsafe work;
defective work;
incomplete work;
code violations;
licensing or insurance issues;
quotes, estimates, prices, contracts, warranties, refunds, chargebacks, or payments between users;
disputes between users;
false, misleading, or inaccurate user-provided information;
reviews, ratings, messages, photos, media, or User Content;
contact matching, network signals, trust signals, introductions, or recommendations;
AI-assisted outputs, search results, rankings, or generated content;
public links, shared packets, collections, or content shared by users;
unauthorized access, account compromise, or third-party conduct;
third-party services, app stores, APIs, outages, or integrations; or
your failure to independently verify a Provider, Business, quote, contract, license, insurance, permit, or Service.

To the maximum extent permitted by law, Ntros’s total liability for all claims arising out of or relating to the Platform or these Terms will not exceed the greater of:

the amount you paid directly to Ntros for the Platform feature giving rise to the claim during the 12 months before the event giving rise to liability; or
$100.

Some jurisdictions do not allow certain warranty disclaimers or liability limitations. In those jurisdictions, the limitations will apply to the maximum extent permitted by law.

41. Force Majeure

Ntros will not be liable for any delay, failure, outage, data loss, interruption, or inability to perform resulting from events beyond its reasonable control, including natural disasters, extreme weather, fire, flood, epidemic, pandemic, labor disputes, war, terrorism, civil unrest, government action, power failure, internet or telecommunications failure, cloud-provider failure, app-store action, payment-processor failure, third-party API failure, cyberattack, denial-of-service attack, security incident, or other events beyond Ntros’s reasonable control.

42. Release of User Disputes

You are solely responsible for your interactions and transactions with Consumers, Providers, Businesses, team members, introducers, reviewers, link recipients, and third parties.

Ntros may, but is not obligated to, assist with communication, moderation, safety review, or dispute handling. Ntros does not control and is not responsible for Services, contracts, estimates, invoices, payments, refunds, warranties, property access, permits, work quality, job completion, Provider conduct, Consumer conduct, or disputes between users.

To the maximum extent permitted by law, you release Ntros and its owners, officers, directors, employees, contractors, agents, affiliates, licensors, service providers, and partners from claims, demands, damages, losses, liabilities, costs, and expenses arising out of or related to disputes with other users or third parties.

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in the creditor’s or releasing party’s favor at the time of executing the release and that, if known by the creditor or releasing party, would have materially affected the creditor’s or releasing party’s settlement with the debtor or released party.” You also waive any similar law in any other jurisdiction to the maximum extent permitted by law.

43. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Ntros and its owners, officers, directors, employees, contractors, agents, affiliates, licensors, service providers, and partners from and against any claims, demands, actions, damages, losses, liabilities, judgments, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

your use or misuse of the Platform;
your User Content;
your Services, Business, quotes, estimates, contracts, work, warranties, payments, taxes, licenses, permits, insurance, or disputes;
your violation of these Terms;
your violation of law or third-party rights;
your misrepresentation of identity, authority, licensing, insurance, credentials, affiliation, reviews, or business information;
your misuse of contacts, phone numbers, messages, share links, recommendations, reviews, Platform data, network signals, or trust signals;
your interaction or transaction with another user or third party;
any action taken through your account, Persona, Business profile, or Provider profile;
your employees, contractors, subcontractors, agents, admins, dispatchers, estimators, technicians, or representatives; or
your failure to obtain required permissions, consents, licenses, permits, insurance, or rights.

Ntros reserves the right to control the defense of any matter subject to indemnification, and you agree to cooperate with our defense.

44. Informal Dispute Resolution

Before either you or Ntros initiates arbitration or a court proceeding, the party raising the dispute must first send a written notice describing the dispute and the relief requested.

Notices to Ntros must be sent to: legal@ntros.ai and 4195 Pioneer Trl, Unit A, Mantua, OH 44255.

After notice is sent, the parties will attempt in good faith to resolve the dispute informally for 30 days. Either party may seek emergency injunctive relief or bring qualifying claims in small claims court without completing the informal dispute process.

45. Binding Arbitration and Class Action Waiver

Read this section carefully. It affects your legal rights.

To the maximum extent permitted by law, you and Ntros agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, your account, your use of the Platform, User Content, Services, communications, payments to Ntros, or the relationship between you and Ntros will be resolved by binding individual arbitration, rather than in court.

This arbitration agreement does not apply to:

claims that qualify for small claims court;
claims for emergency or temporary injunctive relief;
claims involving intellectual property infringement or misuse;
claims that cannot be required to be arbitrated under applicable law; or
disputes between users where Ntros is not a party.

The arbitration will be administered by the American Arbitration Association under its applicable consumer or commercial arbitration rules, depending on whether you are using the Platform primarily as a Consumer or as a Business User. The arbitration will be conducted in Portage County, Ohio, by video conference, by telephone, or based on written submissions, as determined by the arbitrator and applicable rules.

You and Ntros waive the right to a jury trial.

You and Ntros agree that disputes must be brought only on an individual basis. You and Ntros waive the right to participate in a class action, class arbitration, collective action, representative action, private attorney general action, or consolidated proceeding, to the maximum extent permitted by law.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

If this class action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request for relief may proceed in court, but the remaining claims will be arbitrated to the maximum extent permitted by law.

You may opt out of this arbitration agreement by sending written notice to legal@ntros.ai within 30 days after you first accept these Terms. Your opt-out notice must include your name, account email, and a clear statement that you opt out of the arbitration agreement. Opting out of arbitration does not affect any other part of these Terms.

46. Governing Law and Venue

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles, except where applicable law requires otherwise.

For disputes that are not subject to arbitration, you and Ntros consent to the exclusive jurisdiction and venue of the state and federal courts located in Portage County, Ohio, except where applicable law requires otherwise.

47. Changes to These Terms

Ntros may update these Terms from time to time. When we make material changes, we may notify you by email, in-app notice, website notice, account notice, or other reasonable means.

The updated Terms will be effective on the date stated in the updated Terms unless a different date is provided. Your continued use of the Platform after updated Terms take effect means you accept the updated Terms.

If you do not agree to updated Terms, you must stop using the Platform.

48. Changes to the Platform

Ntros may add, change, suspend, remove, restrict, replace, rename, or discontinue any part of the Platform at any time, including features, pricing, access levels, APIs, integrations, search functionality, trust signals, messaging tools, quote tools, reviews, collections, reports, public pages, business tools, AI features, or analytics.

Ntros is not liable for changes to or discontinuation of any Platform feature, except where prohibited by law.

49. Export Controls and Sanctions

You may not access, use, export, re-export, transfer, or otherwise use the Platform in violation of United States export-control laws, sanctions laws, or other applicable trade-control laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to applicable comprehensive sanctions or embargoes, and that you are not listed on any applicable restricted-party, denied-party, or sanctions list.

You may not use the Platform for any purpose prohibited by applicable law, including any prohibited military, weapons, surveillance, nuclear, missile, chemical, biological, or other restricted end use.

50. Assignment

You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent.

Ntros may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, reorganization, sale of assets, financing, corporate transaction, or by operation of law.

51. Severability

If any provision of these Terms is found unenforceable, invalid, or unlawful, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

52. No Waiver

Ntros’s failure to enforce any provision of these Terms does not waive our right to enforce that provision later. Any waiver must be in writing and signed by Ntros.

53. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms or policies that apply to specific Platform features, make up the entire agreement between you and Ntros regarding the Platform and supersede any prior or contemporaneous agreements about the Platform.

54. Contact

Questions about these Terms may be sent to:

Ntros, Inc. 4195 Pioneer Trl, Unit A, Mantua, OH 44255 Email: support@ntros.ai Legal Notices: legal@ntros.ai

55. Apple App Store Addendum

This section applies if you download or use the Service through the Apple App Store.

These Terms are between you and Ntros, not Apple.
Ntros, not Apple, is solely responsible for the Service and its content.
Your license to use the Service is limited to a non-transferable license to use the Service on Apple-branded products that you own or control, as permitted by Apple’s applicable terms.
Apple has no obligation to provide maintenance or support for the Service.
To the extent any warranty exists under applicable law and is not disclaimed, Ntros, not Apple, is responsible for that warranty.
Ntros, not Apple, is responsible for addressing claims relating to the Service, including product-liability claims, legal or regulatory claims, consumer-protection claims, or intellectual-property claims.
You represent that you are not located in a country or region subject to applicable U.S. government embargo or designated as supporting terrorism, and you are not listed on any U.S. government restricted-party list.
Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.

56. Google Play Addendum

This section applies if you download or use the Service through Google Play.

Your use of the Service may be subject to Google Play’s applicable terms, policies, and rules.
These Terms are between you and Ntros, not Google.
Ntros, not Google, is responsible for the Service and its content, except as otherwise required by Google Play’s applicable terms.
Billing, cancellation, and refunds for purchases made through Google Play may be handled by Google under Google Play’s applicable terms.
If there is a conflict between these Terms and Google Play’s applicable terms, Google Play’s terms may control to the extent required.